Customer Care & Support
Returns & Refunds Policy
Effective Date: November 2, 2026
At Home Source Furniture, we want you to shop with confidence. This policy explains our return, exchange, refund, cancellation, delivery, and storage terms for purchases made at our Houston showrooms and online.
Returns at a Glance
7-Day Returns
Eligible merchandise may be returned for exchange, store credit, or refund within seven calendar days from the original purchase date, not the delivery or pickup date, subject to the original payment terms.
Other Important Terms
- Merchandise Condition: Standard returns must be unused, in their original condition, and free from customer-caused damage or alterations.
- Clearance & Final Sale: No standard returns, exchanges, or refunds.
- Restocking Fees: No standard restocking fee applies to eligible returns.
- Financed Purchases: Subject to the applicable financing provider's terms and conditions.
- Storage: 30 complimentary days after merchandise is available and the customer is notified. A $175 monthly storage fee may apply afterward.
- Damaged, Defective or Incorrect Merchandise: Contact us promptly so we can review your concern.
1. Returns & Exchanges
The return period begins on the purchase date shown on your sales invoice or order confirmation, not the date of delivery or pickup. This applies to showroom and online purchases, including orders scheduled for later delivery. Claims involving damaged, defective, or incorrect merchandise are reviewed separately.
Return Eligibility
To qualify for a standard return:
- Merchandise must be unused, in its original condition, and free from customer-caused damage or alterations.
- All original components, hardware, and accessories must be included.
- Proof of purchase is required.
Returns must be requested within seven calendar days from the original date of purchase. Any return completed after that period requires prior approval from Home Source Furniture and must be completed within the authorized timeframe.
All returned merchandise is subject to inspection to confirm eligibility. Exchanges are subject to merchandise availability and any applicable price difference. Returns may be declined if the stated eligibility conditions are not met, subject to applicable law.
2. Clearance, Final Sale & Other Restrictions
All clearance and final sale merchandise is non-returnable.
These purchases are not eligible for standard returns, exchanges, or refunds.
Special orders, custom furniture, modified merchandise, and items sold as-is may have additional return restrictions if disclosed and agreed to at purchase.
These exclusions do not affect any rights or remedies that cannot legally be waived.
3. Refunds & Financed Purchases
For eligible purchases, approved refunds are generally issued to the original payment method, subject to the original purchase terms.
Once an eligible return has been received, inspected, and approved, any applicable refund will be processed in accordance with the original payment terms and applicable law.
No standard restocking fee applies to eligible returns under this policy.
The time required for funds to appear in your account may vary depending on your payment provider or financial institution.
Financed Purchases
Purchases made using third-party financing are subject to the applicable financing provider's terms and conditions.
When an eligible financed purchase is returned, Home Source Furniture will coordinate the approved refund or adjustment through the appropriate financing provider.
Customers should continue following their financing agreement until the financing provider confirms that the refund or account adjustment has been processed.
4. Damaged, Defective or Incorrect Merchandise
We encourage customers to inspect their merchandise at the time of delivery or pickup.
If an item arrives damaged, defective, or different from what was purchased, please contact Home Source Furniture promptly, preferably within 48 hours of receiving the merchandise.
To help us review your concern, we may request your invoice or order number, photographs, and a description of the issue.
Our team will review the circumstances and work toward an appropriate resolution consistent with the original purchase terms and applicable law.
Natural Materials & Handcrafted Characteristics
Natural variations in wood grain, color, texture, stone, and handcrafted finishes are characteristic of many of our furnishings and do not necessarily indicate a defect. Concerns involving damage, workmanship, or merchandise that differs materially from its description will be reviewed individually.
The recommended 48-hour notification period does not limit any rights or remedies available under applicable law.
5. Order Cancellations
Customers wishing to cancel an order should contact Home Source Furniture promptly.
Cancellation requests are reviewed according to the terms agreed to at purchase and applicable law. Any applicable restrictions or charges must have been disclosed and agreed to at purchase.
The standard return policy does not create an additional cancellation period for orders awaiting delivery or pickup.
6. Delivery, Return Transportation & Storage
Delivery & Return Transportation
Original delivery, shipping, assembly, and installation charges are generally non-refundable once the applicable services have been completed, except where required by law or when Home Source Furniture is responsible for an error.
Customers may be responsible for return transportation or pickup charges when disclosed and agreed to under the original purchase terms, even when no restocking fee applies.
Merchandise Storage
Home Source Furniture provides 30 calendar days of complimentary storage once purchased merchandise is available for pickup or delivery and the customer has been notified.
Merchandise remaining after the 30-day complimentary storage period is subject to a $175 per month storage fee.
Extended storage or delayed delivery arrangements may be accommodated with prior approval from Home Source Furniture. Please contact us to coordinate pickup or delivery.
7. How to Request a Return
To request a return, exchange, or refund:
- Contact Home Source Furniture within the applicable return period.
- Provide your name and sales invoice or order number.
- Identify the merchandise and explain the reason for your request.
- Include photographs when reporting damaged, defective, or incorrect merchandise.
- Follow the return instructions provided by our team before bringing merchandise to a showroom.
Customers may submit a written return request through our Contact Us page. Submitting a request within the applicable return period does not automatically guarantee approval. Our team will review the request and provide further instructions.
8. Consumer Rights & Contact Information
This policy reflects Home Source Furniture's standard return practices and is intended to remain consistent with the terms disclosed on our sales invoices.
The purchase terms disclosed and agreed to at the time of sale govern that transaction, subject to applicable law. Subsequent policy changes do not retroactively alter those terms.
Nothing in this policy limits or excludes any rights or remedies that cannot legally be waived.
Post Oak Showroom
1705 Post Oak Boulevard
Houston, TX 77056
Phone: (713) 850-0173
Sam Houston Showroom
1055 West Sam Houston Parkway North, Suite 112
Houston, TX 77043
Phone: (713) 984-1419
Showroom Hours
Monday–Saturday: 10:00 AM–6:00 PM
Sunday: 12:00 PM–6:00 PM
For general questions or assistance, please contact either showroom.
Thank you for choosing Home Source Furniture. We appreciate your business.