Customer Care & Support
Returns & Refunds Policy
Effective Date: October 2026
At Home Source TX, we want every customer to feel confident when purchasing furniture and home furnishings from our website or showrooms. We understand that sometimes a purchase may not work out as expected.
This Returns & Refunds Policy explains the conditions for returns, exchanges, cancellations, refunds, and applicable fees. Our goal is to provide a fair and transparent experience for every customer.
Return Eligibility
Eligible merchandise may be returned within 7 calendar days of delivery or customer pickup, subject to the conditions outlined below.
To qualify for a return:
- The item must be unused, undamaged, and in its original condition.
- The merchandise must be free of stains, odors, pet hair, scratches, or signs of use.
- All original components, hardware, accessories, and documentation must be included.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
- The return must be requested within the applicable return period.
All returns are subject to inspection to confirm that the merchandise meets the eligibility requirements described in this policy.
Non-Returnable Items
Certain merchandise is not eligible for return or exchange, except where required by applicable law or in connection with a covered defect or damage claim.
- Clearance, closeout, and final-sale merchandise
- Special-order or custom-made furniture
- Personalized or modified merchandise
- Mattresses, bedding, pillows, and other personal-use products once opened or used
- Furniture that has been used, damaged, altered, or improperly assembled after delivery
- Items missing required parts or components
- Merchandise sold in an expressly disclosed as-is condition
Any additional product-specific return restrictions will be disclosed at the time of purchase.
Restocking Fees
Approved returns of eligible merchandise may be subject to a 15% restocking fee, calculated on the purchase price of the returned merchandise.
This fee helps cover reasonable handling, inspection, and restocking costs.
Restocking fees will not apply when a return is approved because Home Source TX delivered an incorrect item or because of verified damage or defects for which Home Source TX is responsible.
Delivery and Pickup Fees
Original delivery, shipping, assembly, and installation charges are non-refundable once the applicable services have been completed, except where required by law or where Home Source TX is responsible for an error.
Customers returning merchandise may be responsible for arranging transportation to an approved Home Source TX location.
If return pickup service is requested and available, any applicable pickup fee will be disclosed to the customer before the service is scheduled.
Damaged, Defective, or Incorrect Merchandise
We take product quality and order accuracy seriously. Customers should inspect merchandise upon delivery or pickup whenever reasonably possible.
If an item arrives damaged, defective, or different from what was ordered, please contact Home Source TX as soon as possible, preferably within 48 hours of delivery or pickup.
Customers may be asked to provide their order number, photographs, and a description of the issue to help our team review the claim.
Depending on the circumstances, Home Source TX may offer a repair, replacement, exchange, or refund at no additional charge when the issue is our responsibility.
The 48-hour reporting recommendation does not limit any rights or remedies available under applicable law or an applicable product warranty.
Exchanges
Exchanges may be requested within the applicable return period for eligible merchandise.
Exchanges are subject to product availability, inspection, and any applicable price difference. Standard restocking or transportation fees may apply to customer-preference exchanges.
No restocking fee will apply to an exchange required because Home Source TX supplied incorrect or verified defective merchandise.
Order Cancellations
Customers may request cancellation before their order has been delivered or picked up.
Orders that have not entered delivery, shipping, or special-order processing may generally be canceled without a restocking fee.
If an order has already been shipped, scheduled for delivery, or specially ordered, applicable costs that have already been incurred may apply. Any cancellation charges will be explained before the cancellation is finalized.
Custom and special-order merchandise may have additional cancellation restrictions disclosed at the time of purchase.
Refund Processing
Once returned merchandise has been received and inspected, Home Source TX will notify the customer whether the return has been approved.
Approved refunds will be issued to the original payment method whenever possible, less any applicable and previously disclosed fees.
Home Source TX will initiate approved refunds within 10 business days after the return is accepted.
The time required for funds to appear in the customer's account may vary depending on the bank or payment provider.
Financed Purchases
Purchases made using third-party financing are subject to the applicable financing provider's terms and conditions.
When an eligible financed purchase is returned, Home Source TX will coordinate the approved refund or adjustment through the appropriate financing provider.
Customers should continue following their financing agreement until the financing provider confirms that the refund or account adjustment has been processed.
How to Request a Return
To request a return, exchange, or refund, please contact Home Source TX within the applicable return period.
- Provide your name and order number.
- Identify the merchandise you wish to return.
- Explain the reason for your request.
- Include photographs if reporting damage or a product defect.
- Wait for return authorization and instructions before transporting merchandise.
Please do not return merchandise without first contacting our customer service team, as unauthorized returns may experience processing delays.
Consumer Rights
This policy is intended to provide clear and reasonable return conditions while complying with applicable consumer protection laws.
Nothing in this policy limits or excludes any rights or remedies that cannot legally be waived under applicable law.
Changes to This Policy
Home Source TX may update this Returns & Refunds Policy periodically. Any changes will be posted on this page with an updated effective date.
The return conditions disclosed at the time of purchase will apply to that purchase, subject to applicable law.
Contact Us
For questions about returns, exchanges, cancellations, or refunds, please contact Home Source TX.
Home Source TX – Warehouse Showroom
1055 W. Sam Houston Pkwy N #113
Houston, TX 77043
Phone: (713) 984-1419
Monday–Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 PM – 6:00 PM
The West Houston furniture store with the full collection on the floor, more options in one place, ready to take home or deliver.
Home Source TX – Post Oak Showroom
1705 Post Oak Boulevard
Houston, TX 77056
Phone: (713) 984-1419
Monday–Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 PM – 6:00 PM
The curated Houston showroom, featuring the same collection as West Houston, arranged in designed rooms to help shoppers visualize furniture in their own spaces.